MyConnection Solution | Testing

MyRoute supports remote agents to allow users to test from locations outside their immediate network such as a customer's location. This architecture allows the support group to test a customer's last-mile connection in Sydney to an application server in Tokyo from the support office on Los Angeles. A remote agent can be autonomous in that it will automatically do the testing that has been predefined for as long as needed (work order), or a remote agent can be interactive thus allowing remote users to request route tests from the remote agent location on demand. Remote agents also support both Interactive and Autonomous meaning that a remote agent can manage a work order of test over time but still accept on-demand requests from users.